Overview
This privacy notice explains what information is collected and how it is used when delivering adult social care services.
Our core obligations under the Data Protection Act 2018 and commitments are set out in the council’s privacy statement. These include:
- data retention – we keep information in accordance with our record retention schedule and legal requirements. Retention periods vary depending on the type of service provided
- your personal data rights – you have certain rights in relation to the personal information we hold about you, such as the right to:
- access your personal information
- request correction of inaccurate information
- request restriction of processing in certain circumstances
- object to processing of data in certain circumstances
Be aware that failure to provide your personal data may lead to you being unable to access our services.
Our details
The council is registered as a ‘data controller’ for the purposes of the Data Protection Act 2018 and The General Data Protection Regulations (EU) 2016/679 with the Information Commissioner’s Office (ICO). Our registration details are:
Birmingham City Council
Council House
Victoria Square
Birmingham
B1 1BB
Registration No: Z4594350.
Contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, contact our Data Protection Officer at:
Corporate Information Management Team
PO Box 16366
Birmingham
B2 2YY
Email: infogovernance@birmingham.gov.uk
Page last updated: 27 August 2026