How we will do it

We will:

• take a citizen-centred design approach across all our existing and new online services, making them easy to use and accessible
• have services that can be completed entirely online
• improve our online services so that requests are completed at the first attempt
• ensure you can contact us easily through your preferred method
• automatically give citizens and businesses progress updates once they have placed a request
• provide digital support if citizens and businesses need assistance to complete a request
• learn from other public sector organisations