Quality monitoring visits
All care sectors
Be aware that a notice of contract variation, which applies to all current contracts, was issued on 28 November 2024.
Download notice of contract variation
The following documents are available for download:
- Plan and Methodology
- Evidence Checklist All Contracted Providers
- PQAS Mandatory Policies and Procedures
Important: some of the download links mention the PQAS, but completing it is no longer required. However, providers can still choose to complete it if they find it useful (for example, to support business growth or for their own internal reviews).
Pdf copies of the on-line PQAS questionnaires are available below, for reference only, not for submitting responses:
Care homes
- Care Homes Quality Assurance Framework 2023 – Guidance
- Care Homes Quality Criteria and evidence requirement examples
- Improvement Action Plan template
- Appendix 3 - Joint Quality Assurance Framework - Clinical quality assurance tool - details with regards to how provision will be managed when it is judged to be non-compliant will follow from the CCG shortly
- Care Homes PQAS Guidance
Home Support and Supported Living
- Home Support and Supported Living Quality Assurance Framework 2024 – Guidance
- Home Support and Supported Living Quality Criteria and evidence requirement examples
- Improvement Action Plan template
- Home Support and Supported Living PQAS Guidance
Page last updated: 3 July 2025
