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Performance: Customer Service Excellence Accreditation | Birmingham City Council

Scheduled maintenance

Due to essential maintenance some of our forms will be unavailable today (28 January 2020) from 6:30pm to 10pm. We apologise for any inconvenience. Coronavirus (COVID-19) National lockdown: Stay at Home

Performance: Customer Service Excellence Accreditation

Our Planning and Regeneration Service has successfully retained the national Customer Service Excellence Award for the last 8 years. Since 2012 we have been one of a very small group of organisations who have achieved all of the assessment criteria.

If you would like more information about the progress we have made, you can view an extract from the CSE Summary report