Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Performance: Customer Service Excellence Accreditation

Customer Service Excellence Accreditation

Our Planning and Regeneration Service has successfully retained the national Customer Service Excellence Award for the last 8 years. Since 2012 we have been one of a very small group of organisations who have achieved all of the assessment criteria. If you would like more information about the progress we have made, you can view an extract from the CSE Summary report

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