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Performance: Customer Service Excellence Accreditation | Birmingham City Council

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Performance: Customer Service Excellence Accreditation

Our Planning and Regeneration Service has successfully retained the national Customer Service Excellence Award for the last 8 years. Since 2012 we have been one of a very small group of organisations who have achieved all of the assessment criteria.

If you would like more information about the progress we have made, you can view an extract from the CSE Summary report