Performance: Customer Service Excellence Accreditation downloads
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Consultation and Communication Strategy
At the council, we have a duty to ‘Inform, Consult and Involve’ our customers. We know the value of consultation, and we have outlined what we do to engage with our customers on a regular basis.
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Planning customer charter
The Planning and Regeneration Customer Charter outlines our commitment to you, our aims and our expectations from you when you use our services.
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Planning Performance Reports
We monitor our performance in key areas closely to make sure that our service is delivering on time and effectively.
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Economy Customer Charter 2016
The Economy Directorate customer charter outlines the commitment to you, our aims, and expectations from you when you use our service, helping us to consistently provide excellent standards of service
