Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

Customer surveys

As well as talking to over a quarter of a million people a year directly about Planning Applications and Planning Policies, we also carry out customer satisfaction surveys about different aspects of our service so that we can understand any areas for improvement. We use customer satisfaction surveys which are assessed based on the 5 key principles within the Customer Service Excellence criteria:

  1. Timeliness and Quality
  2. The Culture and Organisation
  3. Information and Access
  4. Customer Insight
  5. Delivery.

Surveys

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