Scheduled maintenance

Our council tax, business rates and online benefits systems will be unavailable on Thursday 26 May 2022 between 6:30pm and 10pm. We apologise for any inconvenience.

Customer surveys

As well as talking to over a quarter of a million people a year directly about Planning Applications and Planning Policies, we also carry out customer satisfaction surveys about different aspects of our service so that we can understand any areas for improvement. We use customer satisfaction surveys which are assessed based on the 5 key principles within the Customer Service Excellence criteria:

  1. Timeliness and Quality
  2. The Culture and Organisation
  3. Information and Access
  4. Customer Insight
  5. Delivery.

Surveys

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