TMO responsibilities

Some TMOs decide to take over most of the day-to-day management of their area, while some concentrate on specific responsibilities

TMOs can decide to take over a few responsibilities at first and increase them later, once experienced and established. They can also hand tasks back to the council if they no longer want that responsibility or are having difficulties.

Tasks overseen by TMOs include:

• managing and controlling management and maintenance budgets
• employing staff to carry out day-to-day estate management and maintenance
• day to day repairs, cleaning and caretaking
• collecting rents and chasing arrears
• dealing with anti-social behaviour
• services to leaseholders
• dealing with tenant disputes and complaints
• supporting the council in the lettings of voids properties to new tenants
• regular block inspections to ensure the safety of residents
• ensuring tenants and leaseholders are communicated with regularly by newsletter, website or noticeboards
• statutory consultation

Page last updated: 30 June 2023