Keeping your home safe
General safety
- Always allow council officers and contractors access to your home to complete safety checks and repairs.
- Report any damage, fault or safety concern as soon as possible.
Windows
- Never tamper with a window restrictor, it prevents windows from opening too wide and helps stop falls.
- If a restrictor is broken or damaged, report it immediately.
- Inspect your windows regularly for cracks, broken locks, or loose parts.
- Keep windows closed and locked when not in use, especially in rooms used by children.
- Store window keys somewhere safe and easy to find in case of a fire.
- Keep furniture and other items away from windows, children may climb on them.
- Never leave children alone in rooms with open windows.
Balconies
- Don’t leave children alone in rooms with open doors to balconies.
- Never lean over, sit, or climb on balcony walls or railings.
- Do not cover your balcony with vinyl sheets, tiles or other materials, this can stop rainwater draining and make surfaces slippery.
- Keep balconies tidy and free from clutter to avoid trip hazards.
- Keep balcony furniture away from railings.
- Never stand on balcony furniture.
What you can expect from us
- We will make safe any reported issue within 24 hours where there is an immediate risk.
- We will check window restrictors, glazing, and balcony barriers during scheduled inspections.
- We will make sure all new and re-let homes meet current window and balcony safety standards.
- We will provide all residents with safety guidance at the start of their tenancy.
If You’re still concerned
If you’re not satisfied with how your safety concern or repair has been handled:
- Contact our complaints team and ask for a review.
- If you remain unhappy, you can escalate your case to the Housing Ombudsman for independent review.
Need Help Now?
If someone is in immediate danger or at risk of falling, call 999 straight away.
Last updated: 14 October 2025
