How to report a hazard
You can report category 1 and 2 hazards the same way you report a repair.
Phone the Birmingham Housing Repairs phone line
Phone 0121 216 330.
The phoneline is open 9:00am to 5:00pm, with out-of-hours support available evenings and weekends.
Report online through your BRUM account
You can report through the BRUM account 24 hours a day, 7 days a week.
Speak to your housing officer
Your housing officer will be able to help you raise the issue, and guide you through the reporting process.
If you are in temporary accomodation
Phone the Birmingham Housing Repairs phone line on 0121 216 330.
The phoneline is open 9:00am to 5:00pm, with out-of-hours support available evenings and weekends.
If your housing is managed by an agent, use the contact details they have provided.
What happens after a report
As soon as we receive a report, we will make emergency arrangements to visit your home and diagnose the issue within 24 hours.
The sooner you report a hazard, the sooner we can fix it. It helps protect your home, your health, and your community.
Page last updated: 14 August 2025
