Contact from enforcement agency or bailiff company
If an Enforcement Agency (bailiff company) contacts you, it is too late to dispute the Penalty Charge Notice (PCN).
What you can do
You have 2 options:
- arrange payment with the enforcement agency
- apply to make an out-of-time witness statement
If you want to arrange payment, contact the enforcement agency as soon as possible.
Enforcement agency fees
Enforcement agencies charge fees under the Taking Control of Goods Act 2013.
The fees depend on:
- the stage of the process
- the amount owed
| Fee stage | Fixed Fee | Additional fee (if amount owed is over £1,500) |
|---|---|---|
| Complaint stage - applied to each case immediately on receipt by the enforcement agency | £75 | None |
| Enforcement stage | £235 | 7.5% of the amount over £1,500 |
| Sale or disposal stage | £110 | 7.5% of the amount over £1,500 |
Page last updated: 18 September 2025
