Useful telephone numbers

Report issues, request council services and find information by using the search bar at the top of our website pages, the A-Z directory, or use some of these useful numbers and links below.

Adults and Communities Access Point (ACAP) 0121 303 1234
Monday to Thursday, 8:45am to 5.15pm
Friday, 8:45am to 4:15pm
Adults Out of Hours Home Care Service 0121 464 5001
Anti social behaviour 0121 303 1111
Benefits (includes Housing Benefit/Council Tax Support 0121 464 7000
Child protection - concerned about a child? 0121 303 1888
Council tax 0121 303 1113
Domestic violence 0121 303 0368 or 0121 303 0369
Emergency duty team 0121 675 4806
Environmental health 0121 303 6007
Highways/Flooding/Transportation (out of hours only) 0121 303 4149
Homelessness 0121 303 7410
Housing repairs 0800 073 3333
Planning 0121 303 1115
Pollution of brooks and streams or report an environmental incident 0800 807060
Register office 0121 675 1000
Rubbish (Waste and Recycling) 0121 303 1112
School admissions and pupil placements 0121 303 1888
Transportation emergencies 0121 303 4149

If you have a speech impairment, are deaf or hard of hearing you can contact Birmingham City Council by Next Generation Text (also known as Text Relay and TypeTalk).

Dial 18001 before the full national phone number.

Minicom: 0121 303 1119 or 0121 675 8221

You can call the council’s Contact Centre using your own advocate to translate for you without written notice. If you need to arrange for this service, go to Brasshouse Translation and Interpreting Services.