Key announcements

Due to scheduled maintenance, our 24-hour automated payments line (0121 464 2001) will be unavailable on Sunday 12 July between 8am and midday. We apologise for any inconvenience this may cause. Read the latest advice, information and support about Coronavirus (COVID-19)

Who to contact if you’re worried about a vulnerable adult or child

If you’re worried about somebody, please get in touch to let us know. We’ll listen, and then decide what to do, based on what you’ve told us: