Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

How long will it take?

Part A2 or Part B applications

We can usually determine an application for a Part A2 or Part B process within four months of the application being made.

Dry cleaners and waste oil burners

Applications for dry cleaners and waste oil burners will take three months.

Tacit consent

Tacit consent does not apply. It is in the public’s interest that we process your application before it can be granted. If you have not heard from us within a reasonable period, please contact us.

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