Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page

Report odour pollution

You can report odour complaints such as:

  • chemicals
  • animal or human waste
  • decaying matter
  • musty or damp smells
  • burning

We cannot deal with cooking odours or smoking odours from domestic properties.

Start online report

Odour problems from homes

We can take action in cases where odours or fumes from a domestic property can be classed as a ‘statutory nuisance’. In order to be classed as a statutory nuisance we have to consider factors such as:

  • strength
  • duration
  • frequency
  • whether the nuisance would interfere with the ‘average’ person's reasonable enjoyment of their property

Gas leaks

If you can smell gas, contact the National Gas Emergency Service immediately on 0800 111 999.

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