Online forms unavailable

Some of our online forms will be unavailable on Saturday 17 February from 8am to 8pm. This is due to essential maintenance. We apologise for any inconvenience caused.

Report odour pollution

You can report odour complaints such as:

  • chemicals
  • animal or human waste
  • decaying matter
  • musty or damp smells
  • burning

We can’t deal with cooking odours or smoking odours from domestic properties.

Report odour pollution

Odour problems from homes

We can take action in cases where odours or fumes from a domestic property can be classed as a ‘statutory nuisance’. In order to be classed as a statutory nuisance we have to consider factors such as:

  • strength
  • duration
  • frequency
  • whether the nuisance would interfere with the ‘average’ person's reasonable enjoyment of their property

Gas leaks

If you can smell gas, please contact the National Gas Emergency Service immediately on 0800 111 999.