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Register Office Terms and Conditions | Birmingham City Council

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Register Office Terms and Conditions

These terms and conditions relate to services provided at the request of the customer from Birmingham Register Office.

Searches

Customers should ensure that they have provided enough information for us to verify that we have found the correct certificate. We will not be held responsible if we supply the wrong certificate because the information supplied is incorrect, incomplete or we do not have enough information to identify the correct entry.

For example:

  • for a birth we would normally require parents’ full names and mother’s maiden name if she had married.
  • for a marriage it would be useful to give a father’s name for the bride and the groom.
  • for a death we would normally require the date of birth or age of the deceased.

We will undertake a 5-year search, i.e. 2 years either side of the year you quote. We will not perform another search for the same event at a later date.

Your details

If incorrect address details, including country are entered then certificates will not arrive at the required destination and Birmingham Register Office will not be liable in such circumstances, so please ensure you check the details and choose the correct country.

Birmingham Register Office is not responsible for items that go missing in the post, we ensure that all certificates are sent via Royal Mail and addresses conform to their required standards.

The personal data collected whilst processing a payment will be used in full compliance with the Data Protection Act 1998 and in accordance with the Council’s published Privacy Policy, a copy of which is also available at any Council Neighbourhood Office and Library.

Payments

Payments are processed using the secure World Pay site and will show on your account within one working day. If payment is made on a weekend or a bank holiday, your payment will not be processed until the next available working day.

Refunds will not be issued in the event that we do not hold your certificate or cannot find it based on the information supplied.

Cancelling an order

There is no facility to cancel or amend an order once it has been placed. Orders feed directly into our production process, leaving us unable to stop the system. Please ensure you have input the correct details before submitting your request.

Birmingham City Council reserves the right to vary these terms and conditions.