Quality monitoring visits
All care sectors
Birmingham City Council and Birmingham and Solihull Integrated Care Board (ICB) have developed an Integrated Quality Assurance Framework (IQAF).
This IQAF will apply to all CQC regulated services which are commissioned by either Birmingham City Council, Birmingham and Solihull Integrated Care Board (ICB), or both, as part of the Integrated Care System.
Be aware that a notice of contract variation, which applies to all current contracts, was issued on 28 November 2024.
Download notice of contract variation
The following documents are available for download:
- Plan and Methodology
- Evidence Checklist All Contracted Providers
- PQAS Mandatory Policies and Procedures
Important: some of the download links mention the PQAS, but completing it is no longer required. However, providers can still choose to complete it if they find it useful (for example, to support business growth or for their own internal reviews).
Pdf copies of the on-line PQAS questionnaires are available below, for reference only, not for submitting responses:
Care homes
- Care Homes Quality Assurance Framework 2023 – Guidance
- Care Homes Quality Criteria and evidence requirement examples
- Improvement Action Plan template
- Appendix 3 - Joint Quality Assurance Framework - Clinical quality assurance tool - details with regards to how provision will be managed when it is judged to be non-compliant will follow from the CCG shortly
- Care Homes PQAS Guidance
Home Support and Supported Living
- Home Support and Supported Living Quality Assurance Framework 2024 – Guidance
- Introduction of customer feedback adjustment - September 2025
- Home Support and Supported Living Quality Criteria and evidence requirement examples
- Improvement Action Plan template
- Home Support and Supported Living PQAS Guidance
Page last updated: 1 October 2025
