Birmingham City Council

Careline Service

'We want you to keep your independence for as long as possible, that's why our caring and professional service offers help and reassurance 24 hours a day, on every day of the year.'

Careline is managed by the Support Services for Older People Team of the Housing Department. The service is available to older people and anyone who feels vulnerable, has a disability or a medical need, and who has a telephone line in their home.

In an emergency Careline users know that help is only a telephone call away.

For a small charge - currently £1.76 a week - Careline users get an alarm unit and pendant that links them to a 24-hour control centre. This sum includes maintenance costs.

The pendant can be worn around the neck, as a wrist strap, or clipped to clothing and by pressing a button on this or the main alarm unit, you will be linked to the Careline control centre.

Pressing your alarm automatically identifies you to a Careline operator who can then call the emergency services or one of your 'responders' (people you have told us can help you in an emergency).

For more information about Careline see our information leaflet or telephone 0121 303 4205 - a Careline organiser will be pleased to help you.

Top