Community Network Support Team
The team supports citizens aged 18 and above, of all backgrounds, who may be facing a variety of challenging life situations.
The service offers positive connections between citizens, communities and statutory services. It aims to strengthen resilience in individuals and communities.
The Community Network Support Officers (CNSOs) have a number of drop-in surgeries across the city, where they can meet citizens face-to-face.
We want to support you in a person-centred way, by helping identifying your needs wishes aspirations and strengths.
Engaging in communities
By working with you and establishing strong support networks throughout the various communities in Birmingham, we can:
- build more welcoming, inclusive and supportive communities.
- build a network of practical, sustainable, local and non-service community-based solutions.
- prevent or reduce demand for, or dependency on statutory services, whilst providing community alternatives.
- collaborate with you to identify gaps in services
- work closely with the Neighbourhood Network schemes to meet the needs of local communities
Referrals
Self-Referral
You can self-refer by attending a CNSO hub that is local to you.
Referrals from organisations
Referral forms can be sent to the Community Network Support Team inbox, from professionals who are involved with citizens. If you are a professional but do not have the referral criteria, email the team. CNSOs are unable to assist citizens whom may have complex or specialist support needs.
Other Resources
Birmingham Connect to Support hosts the community directory. This has a wide range of support offers in your area.
Page last updated: 2 July 2025
