Your personal data rights

You have certain rights in relation to the personal information we hold about you. You may have the right:

  • to be informed - you have a right to be told how the council use your personal data
  • of access - you have the right to request a copy of the information that we hold about you
  • of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete
  • to erasure (right to be forgotten) - in certain circumstances you can ask for the data we hold about you to be erased from our records
  • to restrict processing - where certain conditions apply you have a right to restrict the processing of information about you
  • of data portability - in some situations you have the right to have the data we hold about you transferred to another organisation
  • to object - you have the right to object to certain types of processing such as direct marketing, automated processing or profiling
  • to withdraw consent - if the legal basis for our processing of your personal information is consent, then you have the right to withdraw that consent at any time

Some of the rights are complex, and there are circumstances where your rights will not apply. For example, the right to erasure will not apply if your personal data is required for legal proceedings.

We recommend that you read the relevant guidance notes on the Information Commissioner's Office (ICO) website for further information.

How to exercise your rights

You may exercise any of your rights in relation to your personal data by writing to our Corporate Information Governance Team or by submitting a Subject Access Request form or Individual Rights Request. To avoid delay in dealing with your request please ensure that you confirm in your letter which right you wish to exercise along with the reasons why.

We will respond to your request within 30 days, by either providing you with the information, requesting further information from you, or advising that we need more time to complete your request. For example, we may need more time if the request is substantial or we need to obtain information from various departments within the council.

The first copy of the requested information will be provided free of charge. We may charge a reasonable fee for extra copies.

The council can also refuse your request. If we refuse your request, we will tell you why and provide details of how you can appeal our decision. You will also be informed of your right to legally challenge our decision with the ICO.

Page last updated: 1 May 2024

rating button