How to access support

To connect with our services for yourself or a young person, call the PfA Contact Center at 0121 808 0028.

The caller will be put through to a call handler who will complete a connection request with the person on the telephone to better understand the needs and support required.

We are happy to take a referral from young people/adults, their families/carers, or professionals.

What we will ask the caller:

• what support the young adult already receives and from whom
• if we need to be aware of any risks
• what areas of support the young adult needs help with

Following this our team will then decide whether the young person meets our criteria.

For queries on the service, or if you would like some more information on how we can support the young person, email: CSAdultSocialCare@birmingham.gov.uk. We will respond to your email as soon as possible.

What happens next?

Once the team has looked through the answers, we may need further information, if this is the case a follow up call will be arranged.

If the young person does meet the eligibility criteria for our service then they will be allocated to a member of the team who will support them in achieving their outcomes.

If a referral is made directly by the young person or on behalf of a young person but this is not the best team to support their needs we will be happy to connect you to a more appropriate service.

Page last updated: 27 November 2023