Birmingham City Council financial challenges - time to Reset

To find out more about the budget and section 114 notice visit our budget information page

HRC Frequently asked questions

Why have bookings been introduced?

The booking system was first introduced to address the long queues that were forming during the first COVID-19 lockdown.

To give people as much flexibility as possible when planning a trip to a HRC, we are now operating a same day booking system.

This will enable residents to book available slots from a minimum of just two hours ahead of a visit, on the same day, up to a maximum of three days in advance.

Who can make a booking?

Only Birmingham residents can make a booking and proof of address may be required when attending HRCs. See below for trade waste arrangements.

How often can I make a booking?

Residents can make two bookings at a time, this could be on the same day or the same week. Until those two bookings have taken place, a further booking cannot be made.


  • You have made a booking for 2pm today (Wednesday) and a second booking for 9am tomorrow (Thursday)
  • You will not be able to make a further booking until the Thursday booking has cleared the system (this is usually the following day)
  • Once the booking has cleared the system, an additional booking can be made that same week from Friday onwards
  • It may be that a booking is made on Friday to attend on the same day (subject to availability), which would be permissible

What if I do not have internet access?

If you are unable to make a booking because you do not have access to the internet you can ask someone else to fill in the form on your behalf.

Can I bring my household waste in a van or trailer?

Yes – for residents, vans and trailers need to be booked using the online booking system.

If residents wish to bring a small trailer (6 foot by 4 foot and smaller), you can book a slot using the online booking system for cars.

If residents wish to bring a van or large trailer (larger than 6 foot by 4 foot), you will need to book a slot using the online booking system for vans.

If you are a business disposing of trade waste you need to book by phoning the Van Booking Centre on 0203 567 3915.

Charges will apply to businesses disposing of trade waste.

rating button