Birmingham City Council financial challenges - time to Reset

To find out more about the budget and section 114 notice, visit our budget information page

Customer Service Strategy: 2022 and beyond (easy read)

These are our promises to you, based on our Customer Service Strategy.

Drawn image of a household bin, a house and a traffic cone

Our strategy will make it easier to get the services you need.
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We will use technology to make our services better for you.
Drawn image of a person on the phone.

We will make it easier for you to talk to us.
Drawn image of an upset customer speaking to a customer service advisor, in the council's contact centre, who has a headset and looking into at a computer

We will listen to what you have to say.
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We will make it easier for you to access the information you need online.
Drawn image of one person supporting another person

We will train our staff to help you better.
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We will become more connected so that we can respond to you faster.
Drawn image of an employee on a computer.

We will work with you to build the services you want and need.
Drawn image of a council bin man collecting a residents bin.

We will build better relationships with the people of Birmingham.

Download the Customer Service strategy easy read leaflet

Page last updated: 8 February 2024

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