Key announcements

Due to scheduled maintenance, our 24-hour automated payments line (0121 464 2001) will be unavailable on Sunday 12 July between 8am and midday. We apologise for any inconvenience this may cause. Read the latest advice, information and support about Coronavirus (COVID-19)

What if I'm overseas?

You’re responsible for your own personal safety when travelling, and should read and follow the advice provided by the British government and local authorities.

If an incident does occur abroad, follow the advice or directives of local authorities in the first instance.

Advice for British nationals affected by crises abroad is provided by the Foreign and Commonwealth Office (FCO) on GOV.UK's website.