Annual tenancy visits

We aim to visit each of our tenants in their home once a year. This is called an annual tenancy visit.

Visits are carried out by Neighbourhood Officers, who all carry ID to show they are Birmingham City Council employees.

All tenants have to have an annual visit – it’s one of the conditions of your tenancy. You may not have a visit if you moved into your home in the last 12 months.

When do the visits take place?

We will write to you to let you know when your annual tenancy visit will be. If the appointment we’ve given you isn't convenient, get in touch and we will rearrange it. Our contact details will be on the letter.

If you’re out when the Neighbourhood Officer arrives, we will write to offer you two other appointment dates. It is your responsibility to make sure that one of these visits can take place.

If, after three attempts, we haven't been able to complete an annual visit, we will begin legal proceedings to gain access to your home. 

What happens during a visit

A visit usually takes half an hour.

During the visit we need to meet all the named tenants of the property and see their identification.

The visit gives you the chance to talk about any issues you have with your home or neighbourhood. They also give you a chance to:

  • get help and advice with your tenancy, for example you might learn about services we provide
  • let us know about problems such as debt, antisocial behaviour, dumped rubbish or properties that are being misused

The visits also give us the opportunity to check that our homes are being kept in a good condition and aren’t being used for anything that breaches the tenancy conditions.

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