Policies and service standards
We have been working hard to create a suite of policies and service standards to reflect our commitment to you across many different areas of City Housing.
They spell out what you can expect from us in some of these important areas and will tell you how we will act and how we will work to support tenants and leaseholders as efficiently as possible.
We have worked with our customers to create policies and service standards that are clear and relevant.
View our policies and service standards
Policies
Service standards
- Service standards - Anti-social behaviour
- Service standards - Estate walkabouts and inspections
- Service standards - Garages void and letting
- Service standards - Grounds maintenance
- Service standards - Hate crime
- Service standards - High-rise caretaking and cleaning
- Service standards - Low rise cleaning
- Service standards - Lettings
- Service standards - Rent and debt collection
- Service standards - Security service
- Service standards - Tenant engagement
- Service standards - Think Family
- Service standards - Think Family Request for support form
- Service Standards - Wise Move
View all policies and service standards
Page last updated: 29 May 2025
