Support provided
After the occupational therapist has visited you, they will assess how much help you need. We’ll get in touch with you after the assessment to let you know our decision.
Levels of need
There are 4 levels of need.
Level 0
No substantial need. You will not be offered any assistance.
Level 1
You have a low level of need. We may send you details of other places you can get help and support.
Level 2
You have a medium level of need. We’ll offer you assistance within 6 months of your grant application being completed.
Level 3
You have a high level of need. We’ll offer you assistance as soon as your grant application has been completed.
Support
You can ask for extra support or adaptations, but the financial assistance we’ll give you will be based on the cost of the occupational therapist’s recommendations. If the work you want costs more, you will have to pay the extra cost.
If your home needs to be adapted, we will arrange for the work to take place. You can choose your own builder if you wish, but you must discuss this with us first, as there are several conditions the builder must meet.
Appeal against your assessment
You can appeal if you were as assessed at level 1, 2 or 3 and your physical condition has got worse since your assessment.
To find out more, phone us on 0121 303 1234.
Page last updated: 16 October 2024