Report possible abuse or neglect of an adult with care and support needs
Adult Social Care Contact Centre staff will review referrals made online Monday to Friday, 9:00am to 5:00pm.
If you believe that the referral you are making is urgent and needs to be responded to when Adult Social Care staff are not routinely available, contact our out-of-hours team:
- phone: 0121 464 9001
- email: AMHPoutofhours@birmingham.gov.uk.
If you believe your concern is an emergency, or if someone is in immediate danger, you should phone 999 for the emergency services.
For non-urgent referrals, you can report a concern using our online form.
Before reporting a concern, read our guidance to make sure the information you submit is accurate, detailed, and relevant to the safeguarding process.
- Download guidance for using the safeguarding online portal
- Download practice guidance for professionals and agencies reporting a concern
When you submit the forms with a valid email address, you will receive a PDF version of the form.
You can also report a concern by:
- email: CSAdultSocialCare@birmingham.gov.uk
- phone: 0121 303 1234
- Text Relay: Dial 18001, followed by the full national phone number
Only phone the safeguarding number if you believe it is a safeguarding concern. If you phone for anything else, you could be preventing a citizen from getting through who may be being abused.
Use our online referral and telephone contact services for support and services.
Page last updated: 14 July 2026