Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page

Insurance Claims

There may be occasions where Birmingham City Council could be responsible for causing damage to people's property or even causing bodily injury. In such cases, if we can be shown to be legally liable we will offer compensation for the effects of our actions.

How to make a claim

If you wish to make a claim against the council, you should write to us providing details of the incident (including, the nature of the damage/injury, when and where it happened, etc.)

Where to send your claim

Your claim should be sent to the school, leisure centre or neighbourhood office, etc. concerned.

Other advice and support

If you are not sure who to write to, or if you need any advice or guidance on how to make a claim, email our insurance office


Page last updated: 23 February 2023

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