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Erdington Customer Service Centre | Birmingham City Council

Key announcements

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice. A heat-health alert has been issued by Public Health England. Follow our advice on dealing with a heatwave.

Erdington Customer Service Centre

Important Information

We are closed for face to face appointments but can be contacted on 216 3030.

Address

Advice Centre
67 Sutton New Road
Erdington
Birmingham
B23 6QT

Plan your journey

Map
Opening times

Day

Opening Time

Closing Time

Monday

9am

4:30pm

Tuesday

9am

4:30pm

Wednesday

9am

1pm

Thursday

9am

4:30pm

Friday

9am

4:15pm

Benefit Verification is no longer available at the Customer Service Centre.

 Find out more about the verification service

Accessibility
  • Accessible entrances and exits
  • Accessible parking spaces nearby
  • Public transport is available, but not all bus stops are within a short walking distance
  • All services are on the ground floor
  • Accessible service desk
  • There is room inside the building for people using a wheelchair
  • An induction loop system is available at the information desk
  • Accessible private interview rooms
  • Accessible toilets