Erdington Customer Service Centre

Important Information

The Erdington Customer Service Centre offers a walk-in advice service to the public. If your enquiry is not too complex we may be able to assist in just a few minutes at our reception desk or else signpost you to other support. However, if your enquiry is more complex and requires an appointment then, depending on the urgency of your enquiry, we will offer an appointment usually within 10 working days if possible.

Due to the high demand for face to face appointments you may prefer to seek immediate advice via the council’s Contact Centre on 0121 216 3030 instead.


Whether you contact us by telephone on 0121 216 3030 or attend our Customer Service Centre in person we can help you with:

  • Welfare Benefits – to make sure you are getting the right benefits and the right amounts, including if you are in crisis at the moment
  • Financial problems – if you are in arrears with your rent, council tax, water rates, gas or electric
  • Housing issues – council tenant queries, including advice for private tenants or registered social housing tenants

We are unable to help at the Customer Service Centre with enquiries from persons at risk of becoming homeless or actually homeless today. Instead, telephone 0121 303 7410.

Benefit Verification is no longer available at the Customer Service Centre.

Find out more about the verification service


Advice Centre
67 Sutton New Road
B23 6QT

Plan your journey

Opening times


Opening times


9:00am to 4:30pm


9:00am to 7:00pm


9:00am to 1:00pm


9:00am to 4:30pm


9:00am to 4:15pm


10:00am to 1:00pm
  • Accessible entrances and exits
  • Accessible parking spaces nearby
  • Public transport is available, but not all bus stops are within a short walking distance
  • All services are on the ground floor
  • Accessible service desk
  • There is room inside the building for people using a wheelchair
  • An induction loop system is available at the information desk
  • Accessible private interview rooms
  • Accessible toilets
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