Industrial action - collections update

We apologise for the continued disruption to collections. Find out the latest on the dispute and which areas we plan to collect bins from this week

Contacting us about adult social care services and support

Our normal opening hours are:

Monday to Thursday: 8:45am to 5:15pm
Friday: 8:45am to 4:15pm

Telephone 0121 303 1234

You can also contact us in the following ways:


Fax: 0121 303 6245

For text relay service:

If you have a hearing impairment you can contact us by using the text relay service. Details of this service can be found on the Text Relay website

Secure GCSX inbox

If you need to send secure and sensitive information to ACAP and you have an approved government secure email address, use the secure GCSX email: