Service Birmingham: Who We Are
WHO WE ARE
Service Birmingham is Birmingham City Councils joint venture with Capita Business Services. By providing world-class information and communications technology (ICT) systems, Service Birmingham is transforming the way the Council operates, by improving services, cutting costs and increasing job satisfaction. Investment in ICT also forms the bedrock of the Councils transformation programme, which aims to deliver cost savings of £1billion over 10 years.
World Class Technology
Since April 2006, Service Birmingham has implemented major enhancements to the Councils ICT infrastructure, including a £2m investment in a new server estate.
Weve consolidated seven service desks into two and are rationalising 550 applications to 150. As a result, email speed is up 500%, traffic has grown 30% and reliability has increased significantly. The number of help desk calls now answered within 20 seconds has increased from 40% to nearly 90%.
Business Transformation
Impressed by this performance, the Council has expanded Service Birmingham's role.
The Council is undertaking a Business Transformation programme, which is the largest and most ambitious of its kind. As the Councils Strategic Partner, Service Birmingham is contributing to the delivery of Business Transformation by working alongside the Council to identify opportunities for service improvements.
Business Transformation is a long-term programme, and Service Birminghams goal is to help the Council to deliver cost savings of billion over ten years through more efficient ways of working. The Corporate Services Transformation programme has already made significant cost savings for the Council.
Please click here to find out more about Business Transformation in Birmingham
For more information about Capita, please visit www.capita.co.uk
Service Birmingham Limited is jointly owned by Capita and Birmingham City Council
Registered office: Service Birmingham Limited, B1, Units 2 & 3, 50 Summerhill Road, Birmingham, B1 3BZ. Registered in England No. 5660977