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Garden Waste Service

Don't delay join today and we will take your garden waste away!
The garden waste service is available across the city and is the most convenient way to dispose of garden waste. The annual subscription service runs from February to November and we will provide you with a 240 litre wheelie bin and up to 20 fortnightly collections. It costs just £35 a year (or £33 online) and you can order more than one garden waste service at an additional cost. Please note, we will no longer be offering a half yearly discount.

Checklist

To sign up for the Garden Waste Collection Service you will be asked to log in to your online account. You can register an online account here, if you don't already have one.

Before clicking the link below, please ensure you:

  • Have an online account showing the correct address
  • Have your debit/credit card details (we do not accept cheques)
  • Select at least one garden waste service, even if you are renewing. We will only deliver additional bins where required
  • Sufficient space to store the wheelie bin(s)
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What to expect once you have signed up to the garden waste service 2015

What we would like you to do What you can expect from us
  • Present your wheelie bin before 6.00am on the correct scheduled collection day
  • We will collect your garden waste on your scheduled day between 6.00am and 3.30pm
  • Ensure there is no excess garden waste outside the wheelie bin
  • We will collect your garden waste on alternative weeks to your recycling collections
  • Only place the correct garden waste items within the wheelie bin
  • We will only collect garden waste presented in the bin. Your bin may not be collected if it is overflowing
  • Ensure the wheelie bin lid is closed
  • We will remind you to renew the service
  • Present your wheelie bin on a fortnightly basis between February and November
  • We will deliver a wheelie bin for your garden waste to your home within 20 working days of receiving your payment

What kinds of garden waste will you collect?

We will collect:

  • Grass cuttings
  • Hedge and shrub cuttings
  • Plants and weeds
  • Tree/shrub branch cutting of less than 5 cm (2 inches) diameter
  • Leaves
  • Dead flowers

We will not collect:

You can take all of the above, except trade waste and Japanese Knotweed, to your nearest Household Recycling Centre (Tip)

Report a missed garden waste collection

Your garden waste may be collected at any time between 6:00am and 3:30pm so please do not report a missed collection until after 3:30pm.

You must put your bins out between 3:30pm the day before and 6:00am on the morning of collection. You must not put your rubbish out before 6:00pm the day before.

If we find you have put the wrong type of waste into one of your bins, for example you have put garden waste into your recycling bin, then our crew will leave a yellow tag on the bin explaining what the problem is and what you need to do about it. This is not a missed collection.

General enquiries

Please complete the waste services general enquiry form below if:

  • You signed up to the garden waste collection service but didn't get your wheelie bin within 20 days
  • We delivered the wrong number of garden waste wheelie bins to your home
  • You have a problem paying for the garden waste collection service, or for a replacement wheelie bin
  • You feel the presentation point you have been allocated (because you could not reasonably leave wheelie bins at the front of your home) presents a risk to your safety
  • You want to appeal against our decision that your home is suitable to use wheelie bins (Green Card Enquiry)
  • You want to appeal against our decision that your home is not suitable to use wheelie bins (Red Card Enquiry)
  • You would like to opt-out of garden waste collections. Please note - we do not offer refunds unless we have failed to deliver your service. Please see the attached Terms and Conditions for more details.

To complete this form you will need an online account. You can register an account here if you don't already have one.

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More information

Having problems accessing your account?

Requesting replacement garden waste wheelie bins or sacks

Ordering additional bins

Additional bins when renewing the garden waste service

Assisted collections

Properties unsuitable for wheelie bins

Dumping/flytipping of garden waste

Sharing garden waste bins with neighbours

Other ways to dispose of your garden waste

Japanese Knotweed

Becoming a Composting Champion

Community Groups and volunteers

Website feedback


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