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Request an Assisted Collection Service

If you meet the criteria below, please request an Assisted Collection using the button below:


Please Note: This request is for a service at your home, so you will need to sign into your online account, or set up an account if you haven't got one.

It only takes a few minutes, and it means you will be able to track progress of your request online.

The Council is committed to enabling all households to participate in recycling and rubbish collection services wherever possible. The Council recognises that, due to personal circumstances such as infirmity or disability, some households may have difficulty using the standard Council services and therefore, the Council needs to make alternative arrangements. One of these arrangements is the Assisted Collection Service. This service is provided at the Council's discretion.

An Assisted Collection is the collection of recycling or rubbish containers by the collection crew from an agreed point in the front of the property and the return of the empty container back to that point.

The Council will provide, upon request, an Assisted Collection to households where there is a registered Blue Badge holder or they are unable to participate without assistance due to infirmity or disability. However, should an able-bodied person aged 16+ years be resident in the house, it is expected that the able-bodied resident would present the recycling and rubbish containers at their usual collection point.

Proof of eligibility may be requested. Referrals can also be made to the Council directly from recognised voluntary groups or healthcare providers.

Households will also be able to make a request for a temporary assistance should they only require help for a defined period of time.

The Council will, from time to time, issue an application to all those approved for an Assisted Collection to renew this service when the above criteria will need to be met.

The Council reserves the right to withdraw this service at any time if it has reason to believe a resident is no longer eligible.