Apply for a Careline alarm There is a small weekly charge for the Careline service. Any information you provide to us is confidential and subject to the requirements of the Data Protection Act 2018. This personal data will be held and processed by Birmingham City Council for the purpose(s) of providing the Careline service. The personal details you provide may also be shared with external agencies/partners and any other authorised representatives for the purposes of or as part of any statutory duties requiring such disclosure. For further information, read our privacy notice.