Scheduled maintenance

Some of our online forms will be unavailable from 8am Saturday 28 January to 8am Monday 30 January 2023. We apologise for any inconvenience this may cause. You can find help with accessing grants, useful advice and money that you may be entitled to by visiting our cost of living support page

BSL interpreting service for Deaf people

Birmingham City Council is delighted to launch a new partnership with SignVideo.

Deaf people can now call the Council's Contact Centre in British Sign Language with SignVideo.

Contact Birmingham City Council using BSL with SignVideo

SignVideo service is available:

  • Monday to Friday, 9am to 5pm

How SignVideo works

You’ll be connected to a registered BSL interpreter. They’ll confirm you’re calling Birmingham City Council and will start the conversation in BSL.

You’ll need:

  1. a computer, smartphone, or tablet with a webcam
  2. access to the internet - you'll need bandwidth of at least 512 kbps upload and download
  3. choose ‘Contact Birmingham City Council using BSL with SignVideo’ to make a call from your device.

Watch a video on how to use SignVideo


System requirements - What you'll need to be able to use SignVideo

Before using SignVideo Live, you'll need these basic requirements as a minimum.

You’ll need to use the latest version of one of the following browsers:

  • Chrome
  • Firefox
  • Safari
  • SignVideo Live will not work in Internet Explorer (IE)

You’ll need a computer, smartphone or tablet with one of the following operating systems:

Technical help

For troubleshooting and technical guidance, please email help@signvideo.co.uk or call 020 338 80771.

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