Key announcements

Due to essential maintenance, our housing rents online service will be unavailable from Friday 21 January at 5pm until Monday 24 January at 9am. We apologise for any inconvenience. Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Continue to follow national guidance.

BSL interpreting service for Deaf people

Birmingham City Council is delighted to launch a new partnership with SignVideo.

Deaf people can now call the Council's Contact Centre for Council Tax and the Covid-19 Helpline, in British Sign Language with SignVideo.

Contact Birmingham City Council using BSL with SignVideo

SignVideo service is available:

  • Monday to Friday, 9am to 5pm

How SignVideo works

You’ll be connected to a registered BSL interpreter. They’ll confirm you’re calling Birmingham City Council and will start the conversation in BSL.

You’ll need:

  1. a computer, smartphone, or tablet with a webcam
  2. access to the internet - you'll need bandwidth of at least 512 kbps upload and download
  3. choose ‘Contact Birmingham City Council using BSL with SignVideo’ to make a call from your device.

Watch a video on how to use SignVideo

System requirements - What you'll need to be able to use SignVideo

Before using SignVideo Live, you'll need these basic requirements as a minimum.

You’ll need to use the latest version of one of the following browsers:

  • Chrome
  • Firefox
  • Safari
  • SignVideo Live will not work in Internet Explorer (IE)

You’ll need a computer, smartphone or tablet with one of the following operating systems:

Technical help

For troubleshooting and technical guidance, please email or call 020 338 80771.

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