Tenant Scrutiny Group (TSG)
The Tenant Scrutiny Group (TSG) is a sub-group of the City Housing Involvement Board (CHIB).
The group was set up to make sure that tenants and leaseholders have a say in:
- how their homes and neighbourhoods are managed
- council services
The TSG monitors and scrutinises how well council services perform compared to the experiences of tenants and leaseholders. It allows tenants to challenge the performance data of the council and repairs contractors which helps to improve services.
The TSG is made up of:
- nine tenant volunteers nominated from the City Housing Involvement Board (CHIB) and Local Housing Involvement Boards (LHIBs)
- senior managers from the council’s performance team, housing management service and repairs and maintenance team
The TSG also monitors performance reports that cover the citywide housing management service and repairs contractors, including the:
- Performance Improvement Plan, which is the housing services team’s formal plan to improve services
- Tenants' Quality Promise, which is the team’s performance promises to tenants and leaseholders
LHIBs also scrutinise quarterly LHIB reports, which contain district level information.
Page last updated: 17 July 2024
