Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Monday 18 March and 7:00am on Tuesday 19 March. Forms or payments submitted or made by phone after 8:30pm may not be received. We are sorry for any inconvenience.

Tell us if something else has changed

You should let us know if your circumstances have changed since you were awarded a discount or exemption.

Changes can include:

  • going into hospital, a care home or sheltered accommodation
  • people moving into or out of your house (for example your partner, a child or lodger)
  • your child turning 18

You must contact us within 21 days of a change to your household as we will need to check that you are still eligible. If you do not tell us about the change, you may be fined £70.


Page last updated: 18 January 2024

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