Key announcements

Our council tax and benefits online systems and forms may be unavailable on Saturday 21 May between 8am and 2pm due to planned maintenance. Details of how to offer support to Ukraine residents fleeing war, and where to find information and advice are on our City of Sanctuary webpage

Pay your Penalty Charge Notice (PCN)

To pay you’ll need the 10-digit number listed on your PCN and your vehicle registration number. A 50% discount will be applied to your charge if you pay within 14 days (beginning on the date on which the PCN was served).

If you’ve lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm)

Pay your penalty charge online

Sometimes online payments are unavailable for the first 24 hours after your PCN is issued. If you’re still experiencing trouble paying online after this time, please pay by telephone.

Pay by phone

Call 0121 667 4964 to pay your penalty charge by telephone.

The penalty charge payment line is open 24 hours a day, 7 days a week. Charges for calls from mobile numbers may vary.

Pay by cash

You can take your PCN to any PayPoint outlet. The barcode will be scanned for cash payment over the counter.

Pay by cheque or postal order

Using the payment slip on your PCN, return it to:

Birmingham City Council (Highways)
PO Box 77
Birmingham B4 7WA

Please allow at least 2 working days for 1st class post and 5 working days for 2nd class post. Cheques and postal orders should be made payable to ‘Birmingham City Council (Highways)’. Please write your PCN number and vehicle registration number on the back of your cheque or postal order.

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