Key announcements

Our online forms and systems for Waste and Public Health may be unavailable on Sunday 11 June between 8:00am and 5:00pm for system maintenance. You can find help with accessing grants, useful advice and money that you may be entitled to by visiting our cost of living support page

Penalty charge notices (PCN)

You have received a PCN for a parking contravention, driving where not permitted, or failing to pay a Clean Air Zone (CAZ) charge. Read more about why PCNs are issued.

If you believe the PCN you have received for one of these offences has been issued incorrectly, you can submit your appeal online.

Online appeals are the most efficient way of submitting an appeal, as the details are automatically allocated to the correct case.

Due to unusually high levels of correspondence at this time, it is currently taking at least 4 weeks for us to send a response.

We have been made aware that some residents have been receiving fake Bus Lane Charge Certificates through the post, asking them to make a payment for a Penalty Charge via an automated telephone number. After reviewing copies of these notices, we can confirm that the telephone number stated does not belong to Birmingham City Council and the notices have not been issued by us.

If you do receive a Charge Certificate via post, please visit check that the notice is genuine by viewing the evidence on our website. Please note that our PCN payment line is 0121 667 4964.

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