Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page


Sheltered and Extra Care Housing Schemes provide support to their residents to help them live independently for longer.

The schemes are aimed at people who can usually manage on their own, but feel safer knowing help and support is nearby if needed.

Our schemes can help you:

  • to maintain your independence, while feeling safer and supported
  • stay part of the community and have company when you want it, and privacy when you don’t
  • have peace of mind and a sense of security

When you first come into sheltered housing, a support officer will visit to help you to create a support plan that meets your needs. The support officer can also arrange to visit you regularly.

You will also have access to Careline, a 24 hour emergency response service.

We run 130 sheltered housing schemes for older and more vulnerable people across the city. There are also around 25 Extra Care housing schemes run in partnership with the Extra Care Charitable Trust and housing associations.

If you live in sheltered housing, you can help us monitor the service provided, by joining your Sheltered Housing Liaison Boards.

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