Essential maintenance

Due to scheduled maintenance some of our forms and online payments systems will be unavailable between 8am and 9am on Tuesday 18 February 2020. We apologise for any inconvenience this may cause.

Helping you or the person you care for plan for an emergency

Birmingham Carers hub have lots of information, support and advice for carers in the event of an emergency, please visit their site and find out about what help is available Birmingham Carers Hub

Carers Emergency Response Service

Carers Emergency Response Service known as ‘CERS’ is operated by Midland Mencap and is regulated by the Care Quality Commission. All care and support staff are qualified and experienced in caring roles. The service operates 24 hours a day, 7 days a week and can provide support for up to 48 hours (72 hours on Bank Holidays), after which, longer term care can be arranged if necessary. Register today with CERS by calling 0121 442 2960

Emergency Duty Team

In an emergency out of normal office hours contact, the Out Of Hours Service on 0121 675 4806. A trained social care worker will speak to you over the phone to assess the situation and help you to make emergency cover arrangements.

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