Online forms unavailable

Some of our online forms may be unavailable on Saturday 25 November between 7am and 7.30pm due to essential maintenance. We apologise for any inconvenience caused.

Contacting us about adult social care services and support

You can contact us online:

Complete our online form

Our normal opening hours are:

Monday to Thursday: 8:45am to 5:15pm
Friday: 8:45am to 4:15pm

Telephone: 0121 303 1234

You can also contact us in the following ways:


Fax: 0121 303 6245

For text relay service:

If you have a hearing impairment you can contact us by using the text relay service. Details of this service can be found on the Text Relay website

Secure GCSX inbox

If you need to send secure and sensitive information to ACAP and you have an approved government secure email address, use the secure GCSX email: