Waste dispute resolution

Return to weekly household waste collections. Find out more – including your collection day

Contacting us about adult social care services and support

You can contact us online:

Online referral form : Begin now

If you want to contact us about someone we are already working with, you can leave a message using our online message form.

Online message form : Begin now

These forms are processed during our normal working hours.

Our normal opening hours are:

Monday to Thursday: 8:45am to 5:15pm
Friday: 8:45am to 4:15pm

You can also contact us in the following ways:

Email: acap@birmingham.gov.uk

For text relay service:

If you have a hearing impairment you can contact us by using the text relay service. Details of this service can be found on the Text Relay website

Secure GCSX inbox

If you need to send secure and sensitive information to ACAP and you have an approved government secure email address, use the secure GCSX email: secure.PSSACAP.Inbox@birmingham.gcsx.gov.uk

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