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Contacting us about adult social care services and support | How to contact us about adult social care services and support | Birmingham City Council

Scheduled maintenance - Housing online

Housing payments online and our online rent account will not be available from 8pm Friday 15 January to 8am Monday 18 January. We apologise for any inconvenience this may cause Coronavirus (COVID-19) National lockdown: Stay at Home

Contacting us about adult social care services and support

You can contact us online:

Online referral form : Begin now

If you want to contact us about someone we are already working with, you can leave a message using our online message form.

Online message form : Begin now

These forms are processed during our normal working hours.

Our normal opening hours are:

Monday to Friday: 9am to 5pm​

You can also contact us in the following ways:

Email: CSAdultSocialCare@birmingham.gov.uk

For text relay service:

If you have a hearing impairment you can contact us by using the text relay service. Details of this service can be found on the Text Relay website

For recent updates on Secure GCSX inbox, visit out dedicated webpage.