Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

How to access support

If you want to connect yourself, or you are connecting a young person to us, then please contact the Children’s Advice and Support Service on 0121 808 0028.

You will be put through to a call handler who will complete a connection request with you across the telephone; this is a range of questions which include eligibility criteria as well as outcome-based questions to better understand your needs and the support that is required.

For queries on the service, or if you would like some more information on how we can support the young person, then please email: We will respond to your email as soon as possible.

What happens next?

Once we've had time to look through your answers, we may need to contact you again to get more information.

If you are eligible for our service then you will be allocated a member of the team, who will support you with achieving your outcome.

This service does not replace any statutory service.

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