REMINDER PLEASE READ Home Support Tender - Home Support and Quick Discharge Service Recommissioning Update - application process is due to close at 12:00 midday 16 May 2024 (information for home support providers)
Please note that the tender application process is due to close at 12:00 midday 16 May 2024. As stated in the ITT document (Document 001 The Instructions P2170 Document for Potential Suppliers Invitation To Tender (ITT)), potential supplier’s MUST ensure plenty of time is allowed for uploading the submission prior to the deadline for SSQ submissions.
The clarification process for the 2024 contracts closed on 9 May 2024. This covered questions about the procurement exercise or how to complete the Questionnaire. Please refer to the clarification log for all questions asked and answered;
Tender opportunities | Tender opportunities | Birmingham City Council
You can also check the ITT document (Document 001 The Instructions P2170 Document for Potential Suppliers Invitation To Tender (ITT)), which is available from the list of dropdown documents under each contract heading on the CareMatch Portal;
Please see the following useful resources for how to start an application;
User Guide for providers using Care Match Portal | Birmingham City Council
YouTube video:
Information on how to review and amend submitted applications before the deadline can be found under Tech3 in the Clarification log here;
Tender opportunities | Tender opportunities | Birmingham City Council
How can I get support with the CareMatch Portal during the tender?
CareMatch Portal Support Step 1
Review the tender instructions document and any guidance in the CareMatch Portal by hovering over the “i” icon next to the question, to check you are entering the correct type of information.
CareMatch Portal Support Step 2
Review the CareMatch Portal User guide for instructions, which can be found here:
User Guide for providers using Care Match Portal | Birmingham City Council
Watch the recorded briefing session below:
CareMatch Portal Support Step 3
Check the Clarification Log and bulletins, as we may have published some further information already to support you:
Tender opportunities | Tender opportunities | Birmingham City Council
CareMatch Portal Support Step 4
Only after you have attempted to resolve your technical issue using the above support, should you contact the Council’s Market Intelligence Team via email at marketintelligence@birmingham.gov.uk
In your email requesting technical help, please include the email address you are using to log in to CareMatch Portal and, if applicable, the Registration number of the contract application you are having problems with (you can find the number on your Registrations page). Please ensure you give as much detail as possible in your email, including screenshots where possible and which stage of the process you are stuck at. The team will respond by email and will only contact you by phone if they cannot resolve easily by email.
Please be aware the Market Intelligence Team can only answer technical questions relating to the CareMatch Portal and not about any other aspect of the tender process. Please see guidance above for how to raise procurement/tender related questions.