Replacement Wheelie Bins/Boxes/Pod & Green Recycling Sacks
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Please select the button above to report your wheelie bins/boxes/pod/green recycling sacks have been:
It is your responsibility to ensure that your wheelie bins/boxes/green recycling sacks are stored safely and securely.
We strongly advise that you permanently mark the bins with your house number/name (or other unique design) to help prevent them from being stolen and you should also take the bins back onto your property as soon as possible after the collection has been made.
Sometimes bin lids do not sit correctly but as the plastic has “memory” it may revert back to its original shape and sit down correctly. This process can be assisted if you gently wriggle the lid. If the lid is still damaged after you have allowed the plastic to settle you will need to request a replacement bin, please select the button at the top of this page.
There is a small semi-circle missing from the front of your bin lid to assist our visually impaired customers and enable them to identify their green recycling wheelie bin from their mixed material/household rubbish bins. This is not a damaged or faulty bin and is a national standard observed throughout the industry.
All Wheelie Bins/Green Recycling Sacks reported as missing/damaged within 10 working days of delivery
If you report your wheelie bins/green recycling sacks have been damaged or are missing within 10 working days of delivery there is no charge to replace the bins/green recycling sacks.
All Wheelie Bins/Green Recycling Sacks reported as missing/damaged after 10 working days of delivery
If you report that your wheelie bins/green recycling sacks have been damaged or are missing outside of 10 working days, there is a £20.00 administration and delivery charge to replace the wheelie bins/set of unused green recycling sacks. Please refer to information below if you are reporting that the wheelie bin has been damaged by our crew.
If you need more than one wheelie bin/set of sacks replaced there will be a £20.00 administration and delivery charge for each replacement wheelie bin/set of sacks.
The administration and delivery charge of £20.00 must be paid in advance using either a debit or credit card. We only accept this method of payment because it is the most cost-efficient way for us to take payment.
Wheelie Bins Damaged by Crews
If your wheelie bins are damaged when the crew are collecting your recycling/household rubbish you do not need to report this to us.
If the crew damage the wheelie bin when collecting the recycling/household rubbish they will leave a tag on the wheelie bin with a unique reference number. The crew will report they have damaged the wheelie bin when they return to their depot at the end of the day and we will arrange delivery of your replacements.
Missing or Damaged Boxes/Pod
There is no charge for replacement boxes/pod.
If you have a recycling wheelie bin with a pod and only the pod is damaged you can request a replacement pod only.
Delivery of Wheelie Bins/Boxes/Pods/Green Recycling Sacks
We will deliver your wheelie bins/boxes/pod/green recycling sacks within 5 working days.
If you are requesting replacement sacks on or after 14 July 2014, there will be a £20.00 administration and delivery charge and you will only receive 30 replacement sacks to use for the remainder of the collection service.
If you report your wheelie bin/boxes/pod/green recycling sacks as damaged you must return the damaged bins/boxes/pod/green recycling sacks to us at the time we deliver your replacements.
We will not be able to deliver your replacement wheelie bins/boxes/pod/green recycling sacks if the damaged ones are not returned.
You must leave them at the front of the property, for example, by the front door for the next 5 working days.