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Replacement Wheelie Bins/Boxes/Pod & Green Recycling Sacks

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Please Note: This request is for a service at your home, so you will need to sign into your online account, or set up an account if you haven't got one.

It only takes a few minutes, and it means you will be able to track progress of your request online.

If your wheelie bins / pods / boxes / garden waste sacks are damaged or missing you can order new ones by clicking on the button above.

If the bins / pods / boxes / garden waste sacks are reported as damaged or missing within 10 working days of delivery then there will be no charge for the replacement.

If, in the case of wheelie bins / garden waste sacks only, they are reported as damaged or missing more than 10 working days after delivery then there will be an administration and delivery charge of £20.00 to replace them.

The Council does not make an administration / delivery charge for replacement pods or boxes.

Wheelie Bins damaged by Crews

If during collection the crew damages a wheelie bin they will leave a tag on the bin with a unique reference number. The crew will report they have damaged the bin when they return to their depot at the end of the day. Delivery of a replacement bin will automatically be arranged. There is no need to contact us.