If your account is in debt you will receive a paper statement, every quarter. Statements will also be included in the first action letter or if you are served with a notice.
It is important that you check your account at least once every 13 weeks to make sure your account is up-to-date.
Credits on the account
It is important that you do not allow more than a month's worth of credit to accumulate on the account, as any refund requests will take up to 4 weeks to process.
