Birmingham New Street ASB Team Contract Renewed Following Successful Partnership Work
Birmingham City Council Community Safety Team and Network Rail have confirmed the renewal of the contract that funds dedicated Community Safety Officers at Birmingham New Street Station.
This follows a successful year of partnership work tackling anti-social behaviour (ASB) and supporting vulnerable individuals.
The Community Safety Officers have operated at the station since 2024, playing a central role in making the station safer and more welcoming for passengers, staff, and the wider public.
Delivering a safer station environment
Over the past year, the team has:
- Contributed to a reduction in ASB levels at the station
- Improved the overall passenger experience
- Strengthened multi-agency working with train operators, British Transport Police, station management, and outreach organisations
- Supported vulnerable individuals through specialist referrals.
Network Rail has renewed funding for the team for a further 12 months, allowing the partnership to continue building on these positive outcomes throughout 2026.
How the team works
Operating under the principles of the “Three E’s” — Engage, Educate, Enforce (as a last resort), officers focus on prevention, early intervention, and problem-solving. Working with the Community Safety Teams delegated powers under the Anti-social Behaviour, Crime and Policing Act 2014, enabling them to enforce Public Space Protection Orders and issue Community Protection Notices.
Protection Warnings and Notices
The officers also work closely with organisations including Trident Outreach, St Basils, Change Grow Live, and local Business Improvement Districts to ensure individuals with support needs are linked into appropriate services.
Councillor Jamie Scott, Cabinet Member for Social Justice, Community Safety and Equalities, said:
“The renewal of this contract is excellent news for the city and for everyone who uses Birmingham New Street Station. Our dedicated Community Safety Officers have made a real difference in reducing anti-social behaviour and supporting vulnerable people.
“Through this strong partnership with Network Rail, British Transport Police and other local partners. Birmingham New Street is one of the key entrances to our city and we are committed to maintaining a safe, welcoming environment for residents, commuters and visitors alike.”
Steven Ireland, head of stations, security and customer relationship management for Network Rail’s Central route, said: “Birmingham New Street is one of the country’s busiest stations, and keeping it safe and welcoming is a shared priority.
“The Community Safety Officers have become a valued presence, helping to reduce anti‑social behaviour while offering the right support to people who need it most.
“We’re pleased to continue working closely with Birmingham City Council and our partners to build on the positive progress made over the past two years.”
