If you are a tenant experiencing domestic abuse
If you or someone else is in danger, or if a crime is in progress, call 999 or go to your local police station.
If you cannot speak, the police may still be able to help. Find out how to make a silent 999 call.
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If you need to leave your home for safety
If it is not safe to stay in your home, contact the Domestic Abuse Housing Solution and Support Service as soon as you can.
- Telephone: 0121 272 8905
- Email: bhmhousingsolutions@cranstoun.org.uk
- Lines open: Monday to Thursday 9:00am to 4:30pm and Friday 9:00am to 4:15pm
We may be able to help you move back to your home and live there safely at a later date. For this reason, we strongly advise that you do not:
- post your door keys through your letterbox
- return your door keys to your landlord
Actions like this could make it look like you have left your home permanently. It may make it difficult for us to help you move back if and when it is safe to do so.
Help for council tenants or leaseholders
If you are a Birmingham City Council tenant or leaseholder, the Housing Domestic Abuse Team can help you stay in your home or discuss your other housing options.
Phone 0121 464 4700 and select option 4, or email bccdaofficers@birmingham.gov.uk for help to:
- make your home safe by changing the locks on your door
- take legal action against an abuser
- signpost you to other organisations that can help
Download the domestic abuse policy for City Housing tenants
Help for housing association tenants
If you are a housing association tenant, contact your landlord for help.
Page last updated: 2 July 2026
