Resident engagement during remediation

The needs of residents are at the heart of all remediation. While the outcome of the work is to make them safer, the conduct of the work should be so planned as to minimise inconvenience while it is underway.

All residents should be provided with appropriate information and meaningfully engaged. They should be made aware of the likely impacts on their lives and understand how these impacts are being and will be identified, assessed, and managed.

Residents should know what to expect from those responsible for delivering the project, and where to go when they have questions or if issues arise that require resolution.

To tackle this, the government has created a code of practice for the remediation of residential buildings.

The code sets clear expectations for those responsible for delivering and managing remediation projects, such as freeholders, developers, construction companies, landlords and agents.

It provides guidance on how to communicate with, inform and engage residents throughout the project life cycle.

It advises on how to identify, assess and manage the impacts of remediation works on residents’ lives, such as noise, dust, disruption, access, security and health.